Refund policy

As each piece is handcrafted by our artisans, we do not offer returns—only exchanges. All exchanges are subject to stock availability, and standard turnaround times may not apply. If you’d like to request an exchange, please write to us at guddi.crafts@gmail.com within 3 days of receiving your order. Do share the reason for the exchange along with clear photographs in case you’ve received a damaged or incorrect item—we’ll be happy to look into it for you.

Once your request is reviewed and approved, we’ll take care of initiating the exchange and guide you through the next steps. We offer a 7-day exchange window on all unused products purchased from us. We’ll request that the product be sent back to us with the original packaging; return shipping costs will be borne by the customer.